The National Airline of the Kingdom of Eswatini, the South African nation is now known as Eswatini Air, which started operations during the first half of the 2023 calendar year. Eswatini Air currently only operates short haul flights. The company's dedication to making air travel services accessible to Eswatini citizens is reflected in their slogan 'Everyone must fly'. With the operation of essential routes and the delivery of inexpensive services, they seek to change the perception of flying as a luxury into something that is part of a daily life and will greatly aid the development of the country's tourism and trade.
Passengers of Eswatini Air have a free baggage allowance, which covers both carry-on and checked luggage.
For free of charge, passengers are allowed 1 piece of luggage, that must fit into the overboard rack or under the passenger's seat. This can not exceed the weight of 8kg or the dimensions of 56cm + 36cm + 23cm.
Additionally, you can bring a handbag or laptop, but can't be both.
Any equipment that the passenger relies on will be allowed to be bought onto the aircraft for free.
32kg is the maximum weight allowed for equipment such as wheelchairs, and will need to be kept in the aircraft hold.
All Eswatini Air passengers have a bag included in their ticket, which can't exceed 20kg, otherwise there's a charge of SZL320 per additional bag. Or a rate of SZL25 per kg by which the bag exceeds 20kg will be applied.
There is also a linear dimension of 158cm for checked baggage, which the baggage can't be exceeded.
Eswatini Air flights are all short sector flights so offer an 'all economy class', which has a complimentary meal and beverage included. They provide high-quality service for an affordable Economy Class price.
Eswatini Air passengers can check in at the airport or using the airlines online check-in service, which is available for flights from all airports.
You can check-in for your Eswatini Air flight 24 hours before the scheduled departure time, up until 3 hours before, when the online check-in closes. There is an easy self check-in process, with baggage drop facilities for those people travelling with checked baggage and checking in online. Ensure to look out of these on notices and information boards once arriving at the airport and if you require assistance, the airlines customer service agents will be happy to help.
You can check-in at the airport from all departure locations. You can check-in from 2 hours before your departure time, up until 45 minutes, when the check-in counter will close. Please ensure you leave yourself enough time and check-in as early as possible.
Eswatini Air provides regional short-haul flights, hence these flights don't have in-flight entertainment.
Eswatini Air offers the full service on their flights, with complimentary meals and beverages. These are snacks, or cold meals for breakfast, lunch and dinner, which will depend on the departure and arrival time of your flight.
If you have special dietary requirements, you must request a minimum of 24 hours before departure for food more suitable to your needs.
As of April 2023, these are the destinations that Eswatini Air flies to or plans on flying to soon:
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Eswatini's main airport is King Mswati III International Airport and opened in September 2014. Throughout the planning and building stages, the airport was initially known as Sikhupe International Airport. Manzini, which is the largest city of the nation, is located 50km away. The only current flights that run from this Airport are with Airlink to Johannesburg (JNB).
Eswatini Air has a minimal fleet of 2 aircrafts since they're still in their early stages of operating. These are Embraer ERJ 145 aeroplanes, which can accommodate around 50 people.