Read our guide for those wanting to know their rights when travelling on a plane. This guide is complete with FAQ’s, tips to help you know your rights and regulations in the EU and US.
Air passenger rights are regulations that protect the rights of passenger(s) in the event of a flight delay, cancellation or denied boarding.
Every year, about 500 million people face flight delays and cancellations and 30 million of them have the right to get compensation. See the following guides for more information on flight delays or tarmac delays.
1. Be cautious with alternatively accepting vouchers. These are often difficult to trade and validated for certain time. It may also reduce your rights to compensation.
2. Note down all of the information about your flight experience and request a written statement from the airline.
3. Retain and keep safe all documents, receipts and tickets in the event of costs due to problems with your baggage.
4. Speak to you your travel agent or insurance and ask for help and also ask for help from the airline when you return.
5. Overall, remember to always stay calm and try to enjoy your journey.
While US regulations don’t protect air passenger rights the same way as Europe does, passengers are still protected against some disruptions that happen on domestic flights in the US. US laws are, however, are beneficial to travellers who are denied boarding or experienced baggage problems and can receive even higher compensation than those in Europe. However, the rules are slightly different.
It depends on the type of disruption. US regulations cover:
The amount of the compensation that you are entitled to in case of boarding denial depends on the following:
The rights to airline passengers are portrayed in numerous regulations. In February 2004, a European Regulation came into being in order to protect the rights of an airline passenger, Regulation 261/2004 protects the rights of passengers and Regulation 889/2002 ensures that air passengers can claim compensation from the airlines in the event of a loss, destruction, damage or delay of baggage.
In case of flight delays or cancellations you are entitled to care such as meals, beverages, telephone calls and if necessary accommodation with the transfer.
In the following situations, you may be entitled to compensation as an airline passenger:
In the event of a flight cancellation, delay, baggage problem or denied boarding, you have rights. For more information see the Civil Aviation Authority and EU Air passenger rights
According to Civil Aviation Authority, if your airline downgrades you to a lower class from the one you were for example premium, first or business class, you are entitled to compensation of a percentage of the price for the flight on which you were downgraded. See our guide on information on the involuntary downgrades for more information.
The table below shows how this is calculated:
Length of journey | Reimbursement |
---|---|
Up to 1500km | 30% of the flight price |
1500-3500km | 50% of the flight price |
More than 3500km | 75% of the flight price |
Flight destinations within the EU
Flight destinations outside the EU
In case of flight delays between three and four hours and a distance of 3500 km or more, you are liable to get 50% of the compensation.
You can make a complaint with the airline directly, but also ensure to make a complaint with the Department of Transportation as well.