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Like many airlines and travel companies, our call centre is experiencing higher than normal volumes and we are prioritising customers who booked after February 12, 2026 or are due to travel in the next 21 days. We would like to thank you for your patience and understanding during this time.

Due to the ongoing situation in the Middle East, we’re currently experiencing an exceptionally high volume of customer requests.

To make sure we’re helping people who are due to travel most urgently, we’re currently prioritising customers departing within the next 72 hours.

If your trip is outside this timeframe, we kindly ask that you contact us closer to your departure date. This allows us to support everyone fairly and ensures we can give you the right help at the right moment.

We truly appreciate your patience and understanding during this challenging period and we’re here to help as soon as your travel date approaches.

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